It was Christmas day and a Sunday afternoon. We were entertaining visiting family with about 11 people in the house. It was also cold outside. Then the furnace quit. I called Bob at Elite and started a fire in the fireplace with visions of a long time without heat. Turns out, I did not need the fireplace. 15 minutes after my call, Bob was on the job. Another 15 minutes, furnace was up and running. Everyone stayed warm and toasty!